Member Stories
Behind every account, loan and savings is a real person with a real goal. Whether it’s getting through a tricky month, saving for something special or finally feeling in control of their money, our members have shared how Smart Money Cymru has helped. Here are a few of their stories.
Been with these guys since 2016, and I've always had such a great experience with them. Extremely helpful and friendly! Being able to have a loan and save at the same time is a blessing itself. Once my loan is paid back I'll have a lovely amount of savings that I can either spend or I can keep saving. It's a very good investment, as you're gaining even while paying off the loan. Top marks from me!
I applied and was sorted very quickly by Abbie, have no faults at all a great way to save and interest rates are amazing. Much better than door step pay day loan companies. Abbie was very helpful, was sorted very quickly and efficiently, thank you very much.
I’ve been saving with SMC for over a year now and I’ve recently arranged some lending through them. Abbie was exceptionally professional, assessed my case taking into consideration all evidence supplied and turned my loan around within a couple of hours. I’m extremely grateful for the guidance SMC has provided me.
Thank you, Smart Money Cymru. I cannot fault the service I received from the Caerphilly branch. The application was easy, step by step online; seconds after I submitted the application, Abbie telephoned and explained the next step. Ten minutes later, she called back to say my application was successful and that I would receive the funds the same day. Amazing service.
Amazing customer service. Quick to try to solve issues/problems. Clear, easy-to-view account.
It’s so refreshing to use a platform that prioritises genuine customer feedback in the financial sector. Using Smart Money People gave me the clarity and confidence I needed to choose the right service without wading through confusing jargon. Excellent platform and very user-friendly.
I've just had a major underpayment from work and universal credit. As a single mum, with Christmas less than a week away, it was all becoming so overwhelming whilst waiting for a reconsideration from universal credit. When smart money cymru rang and said I had been awarded my loan application, I broke down in tears. The weight had been lifted. I've not had a loan or any credit in a very long time. So this was a very one-off thing for me which actually has made mine and my kids Christmas!
I’ve been with this branch for a few years now; they’ve always been extremely helpful. They offer lots of advice and also encourage you to save, as well as if you need to borrow. I find their application process very efficient now that it’s moved online, and someone always answers promptly when I email. Also handy that I have an online account to check payments and amounts saved/borrowed. Overall, I wouldn’t hesitate to recommend the team here and the service; they’ve really helped me a lot over the last few years.
