Vacancy: Cynon Valley Development Officer closing date March 13th 2023

Main purpose: To be responsible for development of SMCCB membership and increasing business activities in the Upper Cynon Valley and Upper Neath Valley including delivery of services to members with support from the Customer Services Team, the Marketing & Development Officer and CEO.

Main Roles & Responsibilities:

• Meet targets, outputs, outcomes and other key performance indicators required for the growth of SMCCB in the Cynon Valley
• Promote SMCCB services and products to communities, social enterprises and businesses
• Identify and follow up new business leads and potential new markets
• Create and strengthen external partnerships
• Provide efficient and prompt customer service support to local members
• Identify new market initiatives, products, services and other ways in which SMCCB can deliver services to members more effectively. Monitor and report effectiveness of local marketing campaigns. Identify trends and market gaps
• Promote volunteer participation and supervise volunteer activity within the area including identifying key locations for development of additional community-banking hubs
• Prepare reports for the Chief Executive Officer, Finance Manager, SMCCB Board, Welsh Government and any other funders as required from time-to-time
• Attend training and other development activities as appropriate
• Keep up to date with services, products and developments within the credit union and consumer finance sectors generally
• Undertake any other duties as may be reasonably required
• Occasional attendance at other SMCCB offices in Caerphilly, Blackwood or Tredegar may be required

Experience and competencies

• An understanding of the communities within the Cynon Valley
• Appreciation of and commitment to the overall aims and purpose of the credit union movement.
• Good literacy and numeracy skills – able to produce detailed reports and presentations
• Able to lead on and complete projects within deadlines and budgets
• Able to problem solve, plan and prioritise workloads, work on own initiative, under pressure, with minimal supervision and work to consistently high-quality standards, meeting deadlines
• High standard of personal and professional motivation
• Computer literate (use of Microsoft Office packages) and ability to assimilate other digital working methods
• Be able to communicate effectively and empathetically, particularly with members and colleagues within SMCCB, key stakeholders and political figures
• Be willing to attend and present in networking meetings and events as required

Personal Specification

• Committed to the values of Smart Money Cymru Community Bank
• Able to work under pressure with minimal supervision
• Have good interpersonal and organisational skills. Able to prioritise and work on own initiative but be able to work as part of a team, to contribute effectively and sensitively but able to put forward your own thoughts, ideas and opinions in a constructive, well-reasoned manner
• Be accurate and methodical in managing own work
• Flexible, yet focused
• To be totally confidential
• Willing to participate in training
• Whilst Smart Money Cymru encourages use of public transport, it is recognised that this post will involve a significant degree of travel around the Cynon and Neath Valleys and to other locations; as such, the post holder will be expected to hold a full driving licence, have access to a car or other suitable vehicle and suitable insurance for business purposes

This post is supported by Pen Y Cymoedd Wind Farm Community Fund CIC